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Guest Care focused content
Inspiration focused content
Leadership focused content
Fundamental focused content
Printable workbooks
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Recorded online video

inyu training® online store

Excuse the Excuses - On-demand Workshop
$ 69.00

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Product Description:

What do you say to a guest when the computer is down? Or, when you are running behind schedule? This module is designed to lead a workshop with your team on how to offer solutions to guests, rather than excuses.

* This workshop is part of the Experience Solution Kit.

What You Get:
Excuse the Excuses - Facilitator Guide
Excuse the Excuses - Participant Guide
Excuse the Excuses - Online Video

 

Up-selling and Cross-selling - On-demand Workshop
$ 69.00

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Product Description:

This workshop is designed to focus the Guest Care team on the importance of up-selling and cross-selling services. The module covers the role of the Guest Care team in up- and cross-selling, including sample scripts.

* This workshop is part of the Productivity Solution Kit.

What You Get:
Up-selling and Cross-selling - Facilitator Workbook
Up-selling and Cross-selling - Participant Workbook
Up-selling and Cross-selling - Online Video

 

3 Words - On-demand Workshop
$ 69.00

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Product Description:

This workshop will lead your team through a series of reflections on the guest experience you deliver. With a clear vision of the experience you want to create, you can easily identify areas of strength and areas of improvement.

* This workshop is part of the Experience Solution Kit.

What You Get:
3 Words - Facilitator Workbook
3 Words - Participant Workbook
3 Words - Online Video

 

Role of the Guest Care Coordinator - On-demand Workshop
$ 69.00

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Product Description:

This workshop is an overview of the complete front desk training program. This module will lead you through how to implement the first workshop that introduces the job description and training plan for a newly-hired front desk team member.

* This workshop is part of the Productivity Solution Kit.

What You Get:
Role of the Guest Care Coordinator - Facilitator Workbook
Role of the Guest Care Coordinator - Participant Workbook
Role of the Guest Care Coordinator - Online Video

 

Productivity Solution Kit
$ 199.00

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Product Description:

The most precious commodity in our business is time. The more productive our teams are, the more successful our businesses become. The Productivity Solution Kit is designed to assist you with a comprehensive training program to support a plan for focusing action and training on the behaviors that increase productivity. This program addresses the importance of pre-booking, up-selling, cross-selling and provides an extensive training session that guides the Guest Care Team through a deeper understanding of the role they play in increasing productivity.

What You Get:
Pre-booking - Facilitator Workbook
Pre-booking - Participant Workbook
Role of the Guest Care Coordinator - Facilitator Workbook
Role of the Guest Care Coordinator - Participant Workbook
Up-selling and Cross-selling - Facilitator Workbook
Up-selling and Cross-selling - Participant Workbook
Action Sheet - Productivity Kit
Podcasts - Productivity Kit
Podcast Instruction Sheet - Productivity Kit

 

Experience Solution Kit
$ 199.00

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Product Description:

The process of building a brand begins by working backwards from what you want your customer to feel when they are in the experience of being your customers. The Experience Solution Kit assists with distilling the desired customer experience down to a few core words and supports refining your systems to deliver this experience each and every time. This powerful kit will assist you with leading the team through a deeper understanding of the role they play in crafting customer experiences and how to overcome challenges to deliver memorable service experiences consistently.

What You Get:
3 Words - Facilitator Workbook
3 Words - Participant Workbook
Excuse the Excuses - Facilitator Guide
Excuse the Excuses - Participant Guide
Action Sheet - Experience Kit
Measuring the Guest Experience - Workbook
Podcasts - Experience Kit
Podcast Instruction Sheet - Experience Kit

 

Pre-booking: Ensuring Guest Care - On-demand Workshop
$ 69.00

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Product Description:

This workshop is designed to guide your Guest Care Team in consistently offering pre-booking of appointments to all guests, and your Service Team in consistently suggesting pre-booking of appointments to all guests.

* This workshop is part of the Productivity Solution Kit.

What You Get:
Pre-booking - Facilitator Workbook
Pre-booking - Participant Workbook
Pre-booking - Online Video

 

Measuring the Guest Experience - On-demand Workshop
$ 69.00

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Product Description:

Knowing what your new client retention is critical. Building systems to consistently deliver the behaviors that generate high new client retention is what we will explore in this session. The Ihloff team shares their retention system including tools such as their mystery shopper program, new client e-surveys and more.

* This workshop is part of the Experience Solution Kit.

What You Get:
Measuring the Guest Experience - Workbook
Measuring the Guest Experience - Online Video

 

Orientation to inyu training
$ 0.00

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Product Description:

February 11, 2010
12 pm Central

This workshop will provide you with a plan to utilize the tools and resources available to you through inyu training. This module outlines how to engage your team in the learning process and improve on overall business performance through enhanced skills, systems and modifying behaviors.

*Click the Purchase button and follow the instructions to download this product.

What You Get:

 

Free Live Workshop: Orientation to inyu training
$ 0.00

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Product Description:

February 11, 2010
12 pm Central

This workshop will provide you with a plan to utilize the tools and resources available to you through inyu training. This module outlines how to engage your team in the learning process and improve on overall business performance through enhanced skills, systems and modifying behaviors.

* Click the Purchase button and proceed to the Cart Checkout to download this product.

What You Get:
Orientation to inyu training (February) - Registration Link

 

The Structured Leader - On-Demand Training
$ 69.00

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Product Description:

One of the most critical elements that must be present for a business to grow from infancy to thriving adulthood is the ability to systematize and structure for consistent results.

Many entrepreneurs dont have this skill naturally, which is why many young companies never make it to adulthood. The ability to analyze, assess and systematize is an essential leadership trait.

How skilled are you in this element? What can you do to build this leadership skill in your company, if it is currently lacking? Assess your strengths and begin building a plan for building analytical power in your leadership team.

What You Get:
Structured Leader - Workbook
The Structured Leader - Online Video

 

Innogizer: Purpose and Passion - On-Demand Training
$ 69.00

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Product Description:

Declaring goals for the New Year is a powerful way to jump start inspiration and growth in your business and life. This workshops leads you through a series of questions designed to get at the heart of what you want to move toward while freeing up more energy. Reflect, focus and prioritizewith less effort, you can create greater results.

What You Get:
Purpose and Passion - Workbook
Innogizer: Purpose and Passion - Online Video

 

The Engaging Leader - On-Demand Training
$ 69.00

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Product Description:

You can speed along the highway toward your leadership destination at a fast and furious pace. Without stopping to get your entire team on board with you, all your efforts are pointless.

The Engaging Leader exhibits behaviors that attract, inspire and align the efforts of the team. How strong are you in the art of engagement? Join in and well look at how you can improve your EQ (emotional quotient).

What You Get:
The Engaging Leader - Online Video
The Engaging Leader - Workbook

 

Word-of-Mouth Storytelling - On-Demand Training
$ 69.00

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Product Description:

Consumers talk about products all the time, but not in the same way that advertisers do. As consumers, we tell stories about products and services we love. Stories based on our own experiences and the experiences of other people.

This workshop will explore crafting your own business story and crafting the guest experience story. Be a storyteller and engage your customers in sharing the message.

What You Get:
Word-of-Mouth Storytelling - Online Video
Word-of-Mouth Storytelling - Workbook

 

Article Study: Peter Drucker - On-Demand Training
$ 69.00

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Product Description:

Its up to you to keep yourself engaged, productive and passionate about your work. This is job one of a leader. To do this, you need to cultivate an understanding of your strengths and your most dangerous weaknesses.

This article study is a group debrief of the powerful self-leadership principles shared by one of the greatest management thinkers of our time, Peter Drucker.

What You Get:
Article Study: Peter Drucker - Online Video
Article Study: Peter Drucker - Workbook

 

The 4-Dimensional Leader - On-Demand Training
$ 69.00

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Product Description:

Effective leaders and managers exhibit a combination of critical skills that defines their unique leadership style. In every stage of growth, a business requires a different leadership approach. How does your leadership style align with the requirements of your business right now?

What You Get:
The 4-Dimensional Leader - Online Video
The 4-Dimensional Leader - Workbook

 

Gift Certificates Sales and Responsibility - On-Demand Training
$ 69.00

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Product Description:

Gift certificate sales are a large opportunity - but with great opportunity comes great responsibility.

Avoid the pitfalls and embrace greater profitability during 2010. This workshop covers the Guest Care role in positioning gift certificate sales and redemptions, as well as the leader's role in managing gift certificate liability.

What You Get:
Gift Certificate Sales and Responsibility - Online Video
Gift Certificates Sales and Responsibility - Workbook

 

Attitude Adjustment - On-Demand Training
$ 69.00

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Product Description:

Understanding how negative thoughts and feelings impact us is the first step towards overcoming attitude busters. Explore negative and positive senses that impact attitude and rate your attitude attributes using the self-evaluation questionnaire. You can use the activities shared with your team.

What You Get:
Attitude Adjustment - Web Video
Attitude Adjustment - Workbook

 

The Art of Crafting the Right Questions - On-Demand Training
$ 69.00

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Product Description:

Each day we make countless choices that impact our lives. Sometimes the choices are minor and some will completely change the direction of our lives. This workshop is designed to explore the power of questions in opening up possibilities in our work, play and life. This skill is a powerful tool toward greater success in coaching others' performance.

What You Get:
The Art of Crafting the Right Questions - Web Video
The Art of Crafting the Right Questions - Workbook

 

Innovative Leader - On-Demand Workshop
$ 69.00

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Product Description:

Continuous improvement and innovation are the focus of the Innovative Leader. The Innovative Leader builds a culture that encourages creative thinking, risk taking and collboration. The Innovative Leader looks for patterns and recognizes opportunities for growth. In this workshop, we will explore your natural innovative strengths. We will also look at tools and strategies for encouraging creative thinking within your team.

What You Get:
The Innovative Leader - Web Video
The Innovative Leader - Workbook

 

Strengths-Based Interviewing - On-Demand Training
$ 69.00

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Product Description:

How frequently you get to use natural strengths is a key indicator of how engaged you are in your work. What if everyone on your team had an opportunity to work from their natural strengths every day? Identifying the strengths needed to excel in each role in your company is the first step toward building a powerful, strengths-based team. In this workshop, well explore how to define strengths for each role and how to hire the right individual who has those strengths.

What You Get:
Strengths-Based Interviewing - Workbook
Strengths-Based Interviewing - Web Video

 

Attitude Awareness - On-Demand Training
$ 69.00

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Product Description:

Attitude is a choice, not your circumstance. This workshop will take you through a reflective activity that supports a deeper understanding of how thoughts and perceptions shape attitude. Take the attitude self-test and begin creating a more positive outlook on life through increased awareness.

What You Get:
Attitude Awareness - Workbook
Attitude Awareness - Web Video

 

The Power of One - On-Demand Workshops
$ 69.00

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Product Description: We often think of ourselves as a player on a team. Teams are comprised of individuals working together and each person holds a very important position on that team. This workshop is designed to look deeper into the role that each of us plays in achieving success. Letting go of the wait and see attitude and stepping up to become the change required is the first step toward greatness. What You Get:
The Power of One - Workbook
The Power of One - Web Video

 

20 Questions for Improving Your Leadership Impact - On-Demand Workshop
$ 69.00

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Product Description: As a leader we may believe that its your responsibility to have all the answers. One powerful technique that will assist with driving your business to the next level is to inquire with better questions. This workshop is designed to give you 20 questions for unlocking the thinking that drives behavior and leads to greater performance for each individual team member. Each question is designed to promote dialogue and clarify the intention of the team and the action required to achieve goals. What You Get:
20 Questions for Improving Your Leadership Impact - Workbook
20 Questions for Improving Your Leadership Impact - Web Video

 

The Name Game - On-Demand Workshops
$ 69.00

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Product Description:

Our names are very important to us. We are flattered when someone remembers our name.. The same experience is true for our guests. Remembering our guests name gives us an opportunity to make a stronger connection throughout the service experience. This simple and fun exercise will support your team in using memorization techniques designed to create positive lasting impressions for each guest.

What You Get:
The Name Game - Web Video
The Name Game - Workbook

 

Taking the Mystery out of Customer Care - On-Demand Workshop
$ 69.00

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Product Description:

Our direct experience as a customer determines our perception of what makes an experience good vs. great. This workshop is designed to take individuals through a deeper understanding of how to rate customer care and provides a form for participants to use when evaluating their own service experiences to share in a post-workshop debrief.

What You Get:
Customer Care - Web Video
Customer Care - Workbook

 

Zone Coaching 101 - On-Demand Workshop
$ 69.00

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Product Description: Zone Coaching is based on the premise that there are 3 things you must balance to create a state of engagement: the challenge, the available resources and the purpose. When these three elements are balanced effectively by a leader, motivation and inspiration emerge. This workshop is designed to evaluate our current approach to coaching and what improvements must be made to shift toward a higher, more consistent level of engagement. What You Get:
Zone Coaching 101 - Web Video
Zone Coaching 101 - Workbook

 

Coaching to Engage Performers - On-Demand Workshop
$ 69.00

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Product Description:

Once you have assessed your strength in the three critical areas of engagement, what can you do to take engagement to the next level? The ability to lead energizing and impactful one-on-one coaching is an essential skill to building engagement. This workshop will share a powerful tool for leading coaching sessions. Youll explore when to use this tool and when not to use it.

What You Get:
Coaching to Engage Performers - Workbook
Coaching to Engage Performers - Web Video

 

Accountability Begins with Me - On-Demand Workshop
$ 69.00

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Product Description:

Accountability is a cornerstone of the highly productive culture. What is your role in cultivating accountability? In this session, well explore how to build awareness daily to foster a culture of personal accountability. Youll experiment with tools and strategies to lead personal and team accountability. Deliver an activity to lead individuals to craft an agreement designed to foster a culture of accountability.

What You Get:
Accountability Begins with Me - Workbook
Accountability Begins with Me - Web Video

 

Creating a Point of Difference with Hair Color: Part 1
$ 69.00

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Product Description:

On-Demand Workshop

Featuring David Adams
Pricing hair color services is big issue and a big opportunity for most salons. As an industry, weve become a bit stuck when it comes to how we think about pricing hair color services. We have trained the consumer to order something off a salon menu versus customizing the color based on a great consultation and the guests desired outcome.

Join David Adams and the hair color experts from redCHOCOLATE for a session that explores salon hair color pricing and the key things salon need to consider when determining how they price hair color services. Discussion topics include: the hair color price equation, charging the right price for the right service, money talk and making the transition to a completely customized color offering.

What You Get:
David Adams, Part 1 - Web Video
David Adams - Workbook

 

Building Your Brand featuring Nick Arrojo - On-Demand Workshop
$ 39.00

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Product Description:

Creating a distinct brand image and developing a unique brand personality are the keys to building brand strength. How strong is your company brand? Your personal brand?

Join Nick Arrojo for an interactive web event on building a powerful brand. With 25 years in the industry, Nicks pioneering approach to hair styling is recognized worldwide. His cutting edge work has graced print and television on countless occasions. As a top NYC hairdresser and stylist on TLCs hit show What Not To Wear, Nick has accelerated his personal brand into a an American household name.

Join the dialogue and explore:
Building your brand image
The importance of living your brand values
Creating a culture that connects to your staff
Communicating brand image to consumers

What You Get:
Nick Arrojo - Web Video
Nick Arrojo Workbook

 

Creating a Point of Difference with Hair Color: Part 2
$ 69.00

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Product Description:

On-Demand Workshop

Featuring David Adams
Pricing hair color services is big issue and a big opportunity for most salons. As an industry, weve become a bit stuck when it comes to how we think about pricing hair color services. We have trained the consumer to order something off a salon menu versus customizing the color based on a great consultation and the guests desired outcome. Join David Adams and the hair color experts from redCHOCOLATE for a session that explores salon hair color pricing and the key things salon need to consider when determining how they price hair color services. Discussion topics include: the hair color price equation, charging the right price for the right service, money talk and making the transition to a completely customized color offering.

What You Get:
David Adams, Part 2 - Web Video
David Adams, Part 2 - Workbook

 

Be a Culture Crafter - On-Demand Workshops
$ 69.00

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Product Description:

Take a deeper look at the 4 principles that build culture: Trust, Integrity, Accountability and Alignment. Assess your current team environment and design simple action steps that improve your business and leadership in each area.

What You Get:
Be a Culture Crafter - Web Video
Be a Culture Crafter - Workbook

 

Zone Coaching in Action - On-Demand Workshop
$ 69.00

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Product Description:

Helping others succeed is the key to business growth. In this session, you will see Zone Coaching in action. Well take real-world, common situations and demonstrate powerful coaching approaches. Bring your toughest issues to the session and well explore how to coach to a successful outcome.

What You Get:
Zone Coaching in Action - Web Video
Zone Coaching in Action - Workbook

 

Coaching vs. Managing - On-Demand Workshop
$ 69.00

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Product Description:

Whats the difference between coaching and managing? In this workshop, we will explore unique skill set required to be an effective coach. Discover strategies to establish the right climate that invites performance feedback and evaluate current coaching systems. We will explore useful systems and tools used by successful salon coaches. These practical approaches will help you build on your skill set to support your team toward greater performance.

What You Get:
Coaching vs. Managing - Workbook
Coaching vs. Managing - Web Video

 

Maximizing Holiday Plan - On-Demand Workshop
$ 69.00

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Product Description:

Traditionally, the holiday season represents a highly productive time in your business. Building a comprehensive plan to generate and maintain focus on revenue opportunities will ensure that this is your business' strongest holiday season. Join this dynamic panel of salon owners sharing best practices in holiday kick-off meetings, marketing, guest appreciation, staff celebrations and more. Discover ways to keep your feet grounded while driving your team to achieve their personal best.

What You Get:
Maximizing Holiday Pan - Workbook
Holiday Sales Planner Calculator
Maximizing Holiday Plan - Web Video

 

Creating a Point of Difference with Hair Color: Part 3
$ 69.00

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Product Description:

On-Demand Workshop

Featuring David Adams
The Hair Color Toning service: something done in every, salon every day. In the final session in our series on Creating a Point of Difference with Hair Color, we delve into the toning service and invite participants to rethink why and how they tone and most, importantly, how it is positioned in their menu of hair color services. Join expert colorist David Adams and the team from redCHOCOLATE, as we review and discuss the steps for delivering the perfect toning service, the how and why behind each step, the importance of creating real value in delivering the service, and a new approach to pricing and scheduling.

What You Get:
David Adams, Part 3 - Web Video
David Adams, Part 3 - Workbook

 

Soundtrack to My Life - On-Demand Workshop
$ 69.00

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Product Description:

Music plays a big role in our lives, our experiences and our memories. This fun, inspiring activity is designed to get your team sharing and reflecting on the positive moments in their lives by crafting their own soundtrack and top 10!

What You Get:
Soundtrack to My Life - Workbook
Soundtrack to My Life - Web Video

 

Best Feature Forward - On-Demand Workshop
$ 69.00

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Product Description:

There is a special quality in each of us that is uniquely ours. It may be a physical trait, ability or a quality that lives within us. The simple, yet powerful activity will spark discussion on both a personal level and team level. This is a perfect ice breaker for a meeting, retreat or team-building session.

What You Get:
Best Feature Forward - Web Video
Best Feature Forward - Workbook

 

Leadership: Time Management as Choice Management - On-Demand Workshop
$ 69.00

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Product Description:

It is common in coaching to assist team members on their use of time. The root cause of poor time management is poor planning and a lack of direction. This workshop will share a process for prioritizing your goals, establishing action steps while maintaining realistic expectations. You can use this system personally and when coaching others with time management concerns.

What You Get:
Time Management - Web Video
Time Management - Workbook

 

Guest Care: Holiday Focus Plan - On-Demand Workshops
$ 69.00

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Product Description:

Its the 14 days of Holidaytime to countdown to a successful sales season. Join us to review huddle templates for holiday huddles, pre-booking, team building, recommending home care and up-selling and cross-selling.

What You Get:
Holiday Focus Plan - Web Video
Holiday Focus Plan - Workbook

 

Inspiration: Reflections on Gratitude - On-Demand Workshops
$ 69.00

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Product Description:

The art of appreciation can change the way you view the world and, as a result, reshape your life. This simple yet powerful workshop highlights often overlooked blessings and gives meaningful focus to unlocking the fullness of life.

What You Get:
Reflections on Gratitude - Web Video
Reflections on Gratitude - Workbook

 

3 Bottom Lines of Business - On-Demand Workshop
$ 69.00

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Product Description:

We often think that there is one bottom line in business but there are actually 3. This workshop explores how profit is only one measure of financial performance and helps you determine the critical numbers you need to know to better assess the health of your business.

What You Get:
3 Bottom Lines of Business - Workbook
3 Bottom Lines of Business - Web Video

 

Role Playing to Enhance Performance - On-Demand Workshop
$ 69.00

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Product Description:

Role playing is an important part of the training process. Yet, many of us feel uncomfortable facilitating the role-playing process. This workshop delivers techniques to support this important part of the training process to help promote confidence, clarity and competence regardless of the skill for delivery. Youll get comfortable with asking others to step out of their comfort zone using the training strategies provided.

What You Get:
Role Playing to Enhance Performance - Workbook
Role Playing to Enhance Performance - Web Video

 

Listening to Our Language - On-Demand Workshop
$ 69.00

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Product Description:

Our language is a strong indicator of how proactive or reactive we are in our lives. This workshop assists with raising the level of awareness around the language we use and introduces ways to coach team members toward being more proactive in their thinking, beliefs and behaviors to achieve personal accountability and success. You can share the activities in this session with your team. Youll also find the self-assessment tools helpful in coaching conversations team members who need to be guided toward the light.

What You Get:
Listening to Our Language - Workbook
Listening to Our Language - Web Video

 

Managing by the Numbers - On-Demand Workshop
$ 69.00

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Product Description:

Your companys financials are the key to better understanding patterns of business behaviors. This workshop will explore best practices as they relate to better understanding the Profit and Loss Statement and Balance Sheet for your business. This is a great class for connecting the dots and improving ways to work with your bookkeeper.

What You Get:
Managing by the Numbers - Workbook
Managing by the Numbers - Web Video

 

Implementing a Guest Care Training Program, Part 1
$ 69.00

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Product Description:

Are you ready to take an objective look at your Guest Care training program? In this session, we will assess our guest care training practices through the lens of a new team member. We will take a tour of world class guest care training practices and examine how we can apply these strategies to our training program. And, we will share a template for integrating all the inyu training materials into a comprehensive Guest Care Training Program for new team members.

What You Get:
Guest Care Training - Workbook
Guest Care Training - Web Video

 

Learning to Say No!
$ 69.00

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Product Description:

Leaders often feel responsible for everything from payroll to plumbing. Learning to say no is the first step in empowering yourself and guiding others toward higher accountability. This workshop provides a frame work for prioritizing your major contributions, pausing for reflective decision making and learning how to say yes to the right things. When you say no to the things that clutter your life, you make room to say yes to the actions that will move you forward. This session is a must for leaders with a full plate and a desire to contribute and create more.

What You Get:
Learning to Say No! - Workbook
Learning to Say No! - Web Video

 

Leadership: Training vs. Telling - On-Demand Workshop
$ 69.00

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Product Description:

Many leaders feel they have created training programs for skill development. This assessment tool will assist you with an evaluation of the strengths and opportunities of your current program and provide solutions to fill the needs of all learning styles in your company. A perfect workshop for leaders, managers, trainers and team leads.

What You Get:
Training vs. Telling - Web Video
Training vs. Telling - Workbook

 

Guest Care: Implementing a Guest Care Training Program, Part 2
$ 69.00

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Product Description:

Are you ready to take an objective look at your Guest Care training program? In this session, we will assess our guest care training practices through the lens of a new team member. We will take a tour of world class guest care training practices and examine how we can apply these strategies to our training program. And, we will share a template for integrating all the inyu training materials into a comprehensive Guest Care Training Program for new team members.

What You Get:
Guest Care Training Program - Web Video
Guest Care Training Program - Workbook

 

Inspiration: 5 Ways to Live Up the Fun Factor at Work - On-Demand Workshop
$ 69.00

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Product Description:

Fun fuels energy. Find new ways to encourage team unity and inspire creative output. This workshop provides 5 new ideas that will pump up your team and motivate productivity.

What You Get:
Live Up the Fun Factor - Web Video
Live Up the Fun Factor - Workbook

 

David Adams: Fearless Formulation
$ 69.00

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Product Description:

On-demand Workshop

Do you "hope" or do you KNOW that your formulation will work? Have you ever gone into the dispensary to mix your color and said a quick prayer to the hair color gods, hoping what you mix will actually turn out on the hair?

What You Get:
Creating Confidence in Formulation - Web Video
Creating Confidence in Formulation - Workbook

 

Inspiration: Team Building Exercises to Enhance Creativity - On-Demand Workshop
$ 69.00

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Product Description:

This workshop introduces quick activities to spark creativity, problem solving and focus for Team Meetings.

What You Get:
Teambuilding - Web Video Link
Teambuilding - Workbook

 

Guest Care: Key Behaviors that Drive Results
$ 69.00

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Product Description:

Being busy doesnt always lead to success. This workshop takes a deeper look at the key behaviors that drive results when focused on daily.

What You Get:
Key Behaviors that Drive Results - Web Video
Key Behaviors that Drive Results - Workbook

 

Leadership: Service Provider Growth Potential
$ 69.00

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Product Description:

This workbook outlines how to build your revenue plan based on the growth potential of each service provider. You will use the growth calculator provided to define the productivity potential of each service provider. We will also explore how to have effective productivity goal setting sessions with each service provider.

What You Get:
Service Provider Growth Potential - Web Video
Service Provider Growth Potential - Workbook

 

Inspiration: Total Team - On-Demand Workshop
$ 69.00

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Product Description:

This workshop explores what it means to be on a team and how our behavioral norms help create a team culture or sometimes hold it hostage. A perfect class to lead a discussion on how to create consistency and support among team members.

What You Get:
Total Team - Workbook
Total Team - Web Video

 

Guest Care: Whats the Score? - On-Demand Workshop
$ 69.00

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Product Description: Scoreboarding is a powerful way to communicate results and demonstrate momentum to your team. Join our panelists and learn their best practices on what numbers to share, implementation and using technology to share goals. What You Get:
Whats the Score? - Workbook
What's the Score? - Web Video

 

Leadership: The Art of Recommendations - On-Demand Workshops
$ 69.00

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Product Description:

The art of making professional recommendations to guests is the key to strong retailing results. Explore how to create effective systems that work in this workshop.

What You Get:
Art of Recommendations - Workbook
Art of Recommendations - Web Video

 

Increasing Productivity: Pre-booking - On-Demand Workshop
$ 69.00

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Product Description:

How to Inspire Service Providers to Pre-Book. This workshop walks you through a process of researching, tracking and coaching service providers toward greater, consistent success with pre-booking.

What You Get:
Increasing Productivity - Web Video
Increasing Productivity - Workbook

 

Its my Pleasure! - On-Demand Workshop
$ 69.00

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Product Description:

Join us for this workshop and discover quick activities for Team Meetings that inspire awareness and excellence in service.

What You Get:
Its my pleasure - Web Video
Its my Pleasure - Workbook

 

Guest Care: Analyzing and Increasing Retention, Featuring Demandforce
$ 49.00

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Product Description:

New and existing client retention are two of the five critical revenue drivers of your business. Observing and coaching the retention-driving behaviors of your service provider team can immediately impact these numbers. Join in and discuss best practices in using the Service Observation Checklist to identify what might be influencing low individual retention. In this workshop, we will explore how to impact overall new and existing client retention using technology including social media to leverage your retention efforts.

Theres lots of talk about Demandforce in our community. Weve invited John Cranston of Demandforce to join this session to share how salons are using this tool to:
- Receive online appointment requests
- Increase visits
- Remedy guest challenges
- Reduce no-shows
- Recover lost guests
- Up-sell and cross-sell services and products
- Increase guest referrals
- Encourage online reviews
- Improve your online reputation

What You Get:
Web Video: Increasing Retention
Workbook: Increasing Retention

 

Leadership: Increasing Productivity - Referrals
$ 49.00

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Product Description:

How to Inspire Service Providers to Ask for Referrals
Is every one of your service providers fully booked? If not, do the less-than-fully-booked folks know exactly how many guests they need to recruit to become fully booked? Do they know how to go about finding, approaching and retaining these new guests? In this session, we are kicking off a series focused on how to support your service providers in becoming active partners in driving productivity. In this session, we will walk through how to get your service team on board and how to equip them with the confidence and tools they need to actively recruit new guests.

What You Get:
Web Video: Increasing Productivity
Workbook: Increasing Productivity

 

Inspiration: Body Conscious
$ 49.00

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Product Description:

Communication is much more than what you say. Have you ever tried to coach someone on their energy or the vibe they are giving off? Its difficult to explain why someone might appear disinterested or negative without concrete, solid examples of what creates that impression. In this session, we will explore how to really analyze body language and give solid feedback and tips to your team on how they can improve their communication impact by using some simple strategies.

What You Get:
Web Video: Body Conscious
Workbook: Body Conscious

 

Leadership: Real Time Coaching
$ 49.00

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Product Description:

There are many common coaching scenarios the coaches repeatedly hear in our industry. Tardiness, inconsistency, and poor performance are just some of the themes. This workshop will tackle everyday issues that leaders face and will give you tools for coaching individuals toward success.

What You Get:
Real Time Coaching - Workbook
Real Time Coaching - Web Video

 

Inspiration: My Favorite All Time Guest
$ 49.00

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Product Description:

This workshop explores the significant experiences we have with our guests. And how they enrich our lives. This activity will create reflection and dialogue for your team while generating greater awareness and appreciation.

What You Get:
Favorite Guest - Workbook
Favorite Guest - Web Video

 

Guest Care: Think Outside Your Business
$ 49.00

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Product Description:

Whats the best way to reinvigorate your team's approach to guest care and more? Think outside of the four walls of your business. Take a tour of how other companies, in and outside of the beauty industry, are making a name for themselves and generating happy customers and staff.

What You Get:
Think Outside Your Business - Workbook
Think Outside Your Business - Web Video

 

Leadership: The Communication Super Highway
$ 49.00

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Product Description:

Strong communication among the team members is essential to building a sustainable business. This workshop explores the infrastructure of a highly communicative and successful business. Assess your current mode of communication against this design to see where you can fast track decision-making and execution in your business.

What You Get:
Workbook: Communication Super Highway
Web Video: Communication Super Highway

 

Inspiration: The Likeable You
$ 49.00

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Product Description:

The need for instant, meaningful connections is business and personal life is invaluable. This workshop explores key elements to building rapport, increasing your comfort level in social settings and intrapersonal connections.

What You Get:
Workbook: Likeable You
On-Demand Web Video: Likeable You

 

Guest Care: Increasing Transactions: Implementing a Modeling Program
$ 49.00

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Product Description:

How do you get new stylists busy? How can you support seasoned stylists in recruiting new clients? Andrea Eaton, General Manager of Paris Parker Salons and Spas, will be joining us to share a successful program for recruiting new guests which can build a new stylists book in 3 months. The Modeling Program is a structured approach to recruiting new guests outside of the salon or spa by inviting them to be a model for a free service. Using this approach, new stylists have been equipped to recruit 8-10 new guests in an hour. Andrea will share the right target audience, approach and follow-through to support your team in recruiting and retaining new guests.

What You Get:
Workbook: Increasing Transactions
On-Demand Web Video: Increasing Transactions

 

Holiday Make-Up Series: Part 1
$ 49.00

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Product Description:

Part 1: On-demand workshop

Featuring Rudy Miles
Rudy Miles is one of the most innovative make-up artists in the world. We are excited to have Rudy join us to share how to maximize the power of make-up in creating the total guest experience. You will assess your current reality in make-up sales in your business and customize a holiday game plan that creates focus and energy around holiday make-up using the tips, strategies and tools Rudy will share.

What You Get:
On-Demand Web Video: Holiday Makeup Part 1
Workbook: Holiday Make-Up Series

 

Holiday Retail Game Plan
$ 49.00

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Product Description:

On-demand workshop

Whats your game plan for maximizing the holiday opportunity? Linking your sales plan with your daily huddle focus, coaching and training will guarantee the best holiday results ever. Join in for a template to successfully launch Holiday 11.

What You Get:
On-Demand Web Video: Holiday Retail
Workbook: Holiday Retail

 

Leadership: Filling Your Talent Pipeline: Effective School-Salon Partnerships
$ 49.00

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Product Description:

Now is the time to begin thinking about your growth plan for 2012. Attracting the most amazing, talented team is something we have to focus on all the time---not just when we need to find someone. Your local schools are a big part of your talent pipeline. In this session, we will explore how to make the most out of this partnership.

What You Get:
On-demand Web Video: Your Talent Pipeline
Workbook: Your Talent Pipeline

 

Holiday Make-up Series: Parts 1 and 2
$ 79.00

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Product Description:

Part 1: On-demand workshop
Part 2: On-demand workshop

Featuring Rudy Miles
Rudy Miles is one of the most innovative make-up artists in the world. We are excited to have Rudy join us to share how to maximize the power of make-up in creating the total guest experience. In this two-part series, you will assess your current reality in make-up sales in your business and customize a holiday game plan that creates focus and energy around holiday make-up using the tips, strategies and tools Rudy will share.

What You Get:
On-Demand Web Video: Holiday Makeup Part 1
Workbook: Holiday Make-Up Series
On-demand Wev Video: Holiday Makeup Part 2

 

Holiday Make-Up Series: Part 2
$ 49.00

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Product Description:

Part 2: On-demand workshop

Featuring Rudy Miles
Its time to kick your holiday make-up game plan into high gear. Rudy Miles will be leading us through how to drive the implementation of your make-up plan by keeping your team focused and inspired around the holiday make-up opportunity. In part two of this series, we will focus on our Holiday Game Plan. Explore how to inspire and empower your entire team to promote make-up as part of the holiday experience. Use the promotion ideas, scripts and tools to equip your team with works-on-everyone color palettes, up-selling ideas and confidence.

What You Get:
Workbook: Holiday Make-Up Series
On-demand Wev Video: Holiday Makeup Part 2

 

Leadership: Why Would Someone Buy from Me?
$ 49.00

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Product Description:

On-Demand Workshop

65% of salon clients say that the advice of their stylist is the single biggest factor in determining which products they purchase. Recommending homecare product is not sales, it is the ultimate level of service. This session will focus on how to remind your service team of the important role that product recommendation plays in the overall guest experience. Overcoming fears, managing self-talk, focusing on client benefits are some of the issues we will explore. Plan to take this information back and inspire your team just in time for Holiday.

What You Get:
Web Video: Buy from Me?
Workbook: Buy from Me?

 

Guest Care: Maximizing Holiday: Scripts, Huddles and More
$ 49.00

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Product Description:

On-Demand Workshop

Is your Guest Care team fully prepared to engage guests in the Holiday experience? In this session, we will give you everything you need to prepare your Guest Care team to enroll guests in holiday gifting opportunities including promotions and gift certificates to maximize 2011 using the scripts and huddle templates provided. Well also focus on pre-booking to make sure that 2012 kicks off in high gear.

What You Get:
Registration link: Maximizing Holiday
Workbook: Maximizing Holiday

 

Leadership: Quick Coaching Tips
$ 49.00

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Product Description:

On-Demand Workshop

December is busy and this doesnt leave a lot of time for one-on-ones and meetings. Whats the best way to keep your team focused and inspired? Join in for huddle ideas for your entire team, quick coaching tips for your Guest Care Team and creative ways to celebrate achieving your daily Holiday Sales Plan.

What You Get:
Web video: Quick Coaching Tips
Workbook: Quick Coaching Tips

 

Inspiration: 20 Ways to Inspire Your Team
$ 49.00

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Product Description:

On-Demand Workshop

Paying attention to how you can inspire your team is one of the best investments of your time, as a leader. Inspiration (and passion for what we do) has little to do with money. Join in to quickly explore 20 ways that you can tap into inner motivation and inspire your team.

What You Get:
Web video: 20 Ways to Inspire
Workbook: 20 Ways to Inspire

 

Guest Care: Being Present
$ 39.00

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Product Description:

On-Demand Workshop

Leading guest care in a salon on any given day is hecticduring the holidays, it can become downright insane. How do we deliver amazing guest care when we are juggling 10 things at once? The answer: by being fully present in each moment. This quick session will explore some creative ways you can remind your team to be present with each guest and create amazing guest moments.

What You Get:
Web video: Being Present
Workbook: Being Present

 

Inspiration: New Year: Resolving Commitment Tension
$ 49.00

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Product Description:

On-Demand Workshop

How many of your 2011 New Years resolutions survived until 2012? Why is it often so difficult to maintain our resolve. The answer lies in exploring the competing commitments that put us in a hold state. For every commitment we hold to make a significant change forward, there is another competing commitment which holds us back. Join in to explore how to uncover and resolve the commitment tension that keeps us stuck.

What You Get:
Web Link: New Years Commitments
Workbook: New Year Commitments

 

Leadership: Visioning - Team Exercise for Growth
$ 49.00

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Product Description:

On-Demand Workshop

New Year represents a time of renewal. Reinvigorate your team by crafting an inspiring vision for the New Year. In this session, we will share a framework for leading a creative visioning session with your leadership team or entire staff. Use this to launch your strategic plan and goal setting for 2012.

What You Get:
Web Video: Team Visioning
Workbook: Team Visioning

 

Guest Care: The Four Elements that Must be Understood, Session 1
$ 49.00

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Product Description:

On-Demand Workshop

This is Session One of a four-part series on creating a sustainable point of difference in your service experience. In this session, we focus on identifying the point of difference that sets you apart from others, as an individual and as an organization.

How do you stand out in the crowd? When consumers are inundated with choices, only the exceptional standout. Collapse of Distinction author, Scott McKain, calls this the Ebert Effect. Join in to explore the four elements that must be understood and addressed to create recognizable points of difference for your guests.

What You Get:
Wev Video: The Four Elements
Workbook: The Four Elements

 

Inspiration: Increasing My Creative Energy - Paying Attention
$ 49.00

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Product Description:

On-Demand Workshop

The ability to create what we want in life is dependent upon the creative energy we cultivate within ourselves. How can we increase our personal energy to create the results we are seeking? In this 5-part series, we explore how to lead yourself and your team through 5 energizing activities that enhance personal positivity, improve relationships and attract abundance.

What You Get:
Workbook: Creative Energy
Web Video: Creative Energy

 

Guest Care: Creative Service Delivery - How to Create a Point of Difference
$ 49.00

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Product Description:

On-Demand Workshop

In part two of this four-part series inspired by The Collapse of Distinction, we explore how to stand out in a sea of sameness by getting creative in how you deliver your service. We will explore how you can methodically examine your service experience and define points of true difference that raise the service and performance level of your team.

What You Get:
Workbook: Create a Point of Difference
Web video: Create a Point of Difference

 

Leadership: Creating Focus-How to Clarify the Opportunity and Focus the Strategy
$ 49.00

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Product Description:

On-Demand Workshop

When you engage your team in vision planning the future, you will uncover many opportunities for growth. How do you focus on the right opportunity? Whats the key to creating focus and sustaining it throughout the year? In this session, we will explore how to prioritize strategies based on financial opportunity. We will identify how to link the vital, few behaviors that need to happen consistently to successfully implement your plan.

What You Get:
Workbook: Creating Focus
Web video: Creating Focus

 

Inspiration: Increasing My Creative Energy - Enhancing Wellness
$ 49.00

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Product Description:

On-demand Worrkshop

In part two of this five-part series, we focus on increasing vitality. Assess your energy and explore ways that you can take well-being to a new level by exploring all the factors that contribute to your wellness. We will share activities that you can explore on your own and with your team.

What You Get:
Workbook: Enhancing Wellness
Web video: Enhancing Wellness

 

Guest Care: Communicating with Your Guests to Create a Point of Difference
$ 49.00

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Product Description:

On-Demand Workshop

In part three of a four-part series inspired by The Collapse of Distinction, we explore how to create a noticeable point of difference through how you communicate with your customers. Following the action steps outlined, you and your team will identify innovative strategies for enhancing the quality of the interaction with your guests.

What You Get:
Workbook: Communicating with Your Guests
Web Video: Communicating with Your Guests

 

Leadership: Design an Effective Follow-Through Structure
$ 49.00

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Product Description:

On-Demand Workshop

By this time, most of us have launched our annual strategy to our team. How do you keep the focus and momentum going? In this session, we will look at three things that impact team success: having aligned and specific individual goals, planning of all the activities needed to reach your goals and keeping communication and feedback flowing.

What You Get:
Workbook: Effective Follow-Through
Web Video: Effective Follow-Through

 

Inspiration: Attracting Positive People and Experiences
$ 39.00

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On-Demand Workshop

In part three of this five-part series, we explore how to attract positive people, opportunities and resources into your life. Whether you are seeking an adventure or looking to attract the right clients, the strategies shared will focus your energy (and your teams energy) around attracting what you need to accomplish your goals.

What You Get:
Web Video: Attracting Positive
Workbook: Attracting Positive

 

Guest Care: Focusing on the Customer Experience
$ 39.00

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Product Description:

On-demand Workshop

In part four of a four-part series inspired by The Collapse of Distinction, we explore how to establish a point of difference by cultivating and sustaining a customer experience focus.

What You Get:
Web Video: Customer Experience
Workbook: Customer Experience

 

Leadership: Aligning Team Goals
$ 39.00

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On-Demand Workshops

One of the most critical factors of success in an organization is focus. Is everyone on your team crystal clear on what they need to do in order for the entire company to reach its goals? In this session, we explore how to continually maintain focus on the alignment of individual and team goals. We will also explore what to do when adjustments need to be made along the way.

What You Get:
Web Video: Team Goals
Workbook: Team Goals

 

Guest Care: Framework for Effective Guest Care Team Meetings
$ 39.00

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How frequently do you meet with your Guest Care team? Whether you meet monthly, weekly or daily, this workshop will share a framework for maximizing the impact of that investment. You will find a monthly, weekly and daily meeting template along with ideas for making your meeting highly focused and engaging.

What You Get:
Workbook: Effective Team Meetings
Web video: Effective Team Meetings

 

Leadership: Building High Performing Teams
$ 39.00

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On-Demand Workshop

Leaders of high-performing teams focus on the vital signsthose key indicators of a healthy team. When the team is healthy, high performance shows up. In this session, youll have a chance to reflect on the vitality of your team and identify where you can focus to improve team performance.

What You Get:
Workbook: High Performing Teams
Web Video: High Performing Teams

 

Inspiration: Increasing My Creative Energy - Perspective
$ 39.00

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Product Description:

On-Demand Workshop

Part 4 of 5: I have to get a new perspective. This may be the key to creativity. Gaining perspective is one of the many ways you can increase your creative energy. In this session, we will explore how you can do this personally and with your team.

What You Get:
Workbook: Increasing Creative Energy
Web Video: Increasing Creative Energy

 

Inspiration: Increasing My Creative Energy - Activities to Inspire Creativity
$ 39.00

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On-demand Workshop

Part 5 of 5
In part five of this five-part series, we explore how to honor creativity within your team culture. We will share 4 quick techniques/activities you can use to invite creativity into your Daily Huddles and/or team meetings.

What You Get:
Workbook: My Creative Energy, Part 5 of 5
Web video: My Creative Energy, Part 5 of 5

 

Guest Care: Designing an Inspiring Guest Care Orientation Program (Part 1)
$ 39.00

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On-Demand Workshop

What does a great orientation program look like? If you are considering how to reinvent or refine your existing Guest Care Orientation program, this session will share a framework of how to effectively structure your orientation program to deliver an exceptional service experience and connection to your culture.

What You Get:
Workbook: Inspiring Guest Care Orientation, Part 1
Web Video: Inspiring Guest Care Orientation, Part 1

 

Leadership: Average Is Over
$ 39.00

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Featuring: Virginia Meyer, redCHOCOLATE

What are customers really looking for in a salon experience? Virginia Meyer, co-owner of redCHOCOLATE will share the results of a series of intensive focus groups with salon customers. We will explore the 10 things you can do to exceed the expectations of the customers you want to attract and retain.

What You Get:
Workbook: Average is Over
Web Video: Average is Over

 

Gen Y Series: Leadership: 6 Powerful Ways to Engage and Inspire Your Gen Y Service Providers
$ 39.00

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Product Description:

On-Demand Workshop

Featuring Stefanie Fox of redCHOCOLATE. What does it take to lead and inspire the New Generation Service Provider? Stefanie Fox, is an inspiring coach who also happens to be a Gen Yer. In this session, we will explore the 6 Ways to Engage and Inspire Your Gen Y Service Providers.

What You Get:
Workbook: Leadership
Web Video: Leadership

 

Inspiration: How to Cultivate Accountability
$ 39.00

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Product Description:

On-demand Workshop

We talk a lot about accountability. How do you inspire accountability? How do you hold others accountable? How do I hold myself accountable? Being accountable requires a shift in personal belief and the shift is an internal one. In this session, we will share a workshop you can lead with your team to set the stage for real accountability conversations.

What You Get:
Workbook: Inspiration
Web Video: Inspiration

 

Guest Care: Designing an Inspiring Guest Care Orientation Program, Part 2
$ 39.00

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Product Description:

On-demand Workshop

What does a great orientation program look like? If you are considering how to reinvent or refine your existing Guest Care Orientation program, this session will share a framework of how to effectively structure your orientation program to deliver an exceptional service experience and connection to your culture.

What You Get:
Workbook: Guest Care
Web Video: Guest Care

 

Guest Care: The 10 Commandments of Great Service
$ 39.00

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Product Description:

On-demand Workshop

In this session, we will explore the mindset that must be present to deliver great service. Youll explore an activity you can use to get your team actively exploring what you are doing that works and how you can take that to an even higher level.

What You Get:
Workbook: Guest Care
Web Video: Guest Care

 

Leadership: Managing Overwhelm
$ 39.00

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On-demand Workshop

Overwhelm surfaces when the challenge ahead of you is greater than the perceived resources you have to conquer that challenge. One of the biggest sources of overwhelm for salon leaders is the feeling that I am the only one who can do this. In this session, we explore how to master one of the key skills in eliminating overwhelm: empowering delegation.

What You Get:
Workbook: Leadership
Web Video: Leadership

 

Leadership: Increasing Retention: The 7 Factors
$ 39.00

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Product Description:

On-demand Workshop

In this series, we begin by reviewing the 7 factors which impact guest retention. You will have an opportunity to review the 7 factors and begin to assess your opportunity for improving overall and individual service provider guest retention.

What You Get:
Web Video: Leadership
Workbook: Leadership - 7 Factors

 

Inspiration: The Power of Choosing Our Thoughts
$ 39.00

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Product Description:

On-demand Workshop

What role do your thoughts play in creating your reality? If you shift your thinking, how might the results showing up in your life shift? In this session, we share a workshop that you can lead with your team to explore the power of intentionally choosing our thoughts.

What You Get:
Workbook: Inspiration
Web Video: Inspiration

 

Guest Care: How to Conduct a 90-Day Guest Care Team Member Review
$ 39.00

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The first 90 days are critical to success in any role. The success of the Guest Care team member is particularly critical because it has such a powerful impact on the guest experience. What role does feedback play in developing your newly hired Guest Care team members? In this session, we focus on how conduct a formal 90-day review.

What You Get:
Workbook: Guest Care
Web Video: Guest Care

 

Leadership: Increasing Retention: Inspecting What You Expect in Service Delivery
$ 39.00

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Product Description:

On-demand Workshop

In this series, we focus on the retention-building behaviors that must happen in technical service delivery to ensure high guest retention. What are the most important behaviors to train, coach and measure to maintain high guest retention? Join in and use the assessment tool provided to focus your coaching conversations with Service Providers.

What You Get:
Web Video: Leadership
Workbook: Leadership

 

Gen Y Series: Inspiration: How to Engage Gen Y
$ 39.00

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Product Description:

On-demand Workshop

Featuring Stefanie Fox of redCHOCOLATE
What perceptions of your Gen Y team do you hold? Are there any that might be holding back your teams performance? In this session, we continue our conversation on how to shift the Gen Y perceptions and leverage the enormous potential your New Generation Service Providers bring to the table. Join Stefanie Fox of redCHOCOLATE as she leads this engaging session.

What You Get:
Web Video: Inspiration
Workbook: Inspiration

 

Guest Care: Recruiting and Staffing for the Guest Care Team
$ 39.00

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On-demand Workshop

In this session, we share a format for conducting interviews for your Guest Care and Retail teams. What is the right profile for the retail team roles? How do you ask the right questions to make sure this person is the one? Join in and practice behavior-based interviewing.

What You Get:
Web Video: Guest Care
Workbook: Guest Care

 

Leadership: Holiday Kick-Off
$ 39.00

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Product Description:

On-demand Workshop
Featuring: Kim Mason and Scott Buchanan

Join Kim Mason, Sr. VP of Aveda Distribution, and Scott Buchanan, Sr. VP Sales & Education of The Salon People, as they share best practice strategies for maximizing the holiday opportunity. We will walk through a planning checklist designed to optimize the holiday sales opportunity while delivering an amazing guest experience.

What You Get:
Web Video: Leadership
Workbook: Leadership

 

Guest Care: Choosing the Right Guest Care Team Member
$ 39.00

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Product Description:

On-Demand Workshop
Special Guest: Norman LeClair

Over 30 years of research by Perfect Salon Hire shows that it costs between $60,000 and $82,500 to hire the wrong person in your salon/spa and go through the transition of turnover. Imagine how much easier life would be if you could have better insights and an understanding of the applicant's personality BEFORE YOU HIRE THEM.

Join Perfect Salon Hire's Norman LeClair to explore the right profile for all roles in your company.

What You Get:
Web Video: Guest Care
Workbook: Guest Care

 

Gen Y Series: Inspiration: How to Lead Accountability in Your Gen Y Team
$ 39.00

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Product Description:

On-Demand Workshop

Featuring Stefanie Fox of redCHOCOLATE
In this session, we focus on the leadership actions that are required to get the most out of the talents of your Gen Y team members. What new behaviors should you focus on to engage and motivate these team members? Stefanie Fox of redCHOCOLATE will lead us through what Gen Y team members want and need in a leader.

What You Get:
Web Video: Inspiration
Workbook: Inspiration

 

Inspiration: Holiday Huddles
$ 39.00

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On-demand Workshop

How do you keep the energy and momentum up during holiday? Our connection points with our team are short during holiday and they need to be impactful. Here we explore four holiday huddle ideas you can implement quickly to inspire great service and focus on the holiday opportunity.

What You Get:
Web video: Inspiration - Holiday Huddles
Workbook: Inspiration - Holiday Huddles

 

Leadership: Increasing Retention: Inspecting What You Expect in Retail and Guest Follow-Up
$ 39.00

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Product Description:

On-demand Workshop

In this series, we continue the focus on the retention-building behaviors by looking at what happens in the retail area after the service is complete. What are the most important retail team behaviors to train, coach and measure to maintain high guest retention? Join in and use the assessment tool to focus your coaching conversations with your retail team members.

What You Get:
Web Video: Leadership - Increasing Retention
Workbook: Leadership - Increasing Retention

 

Guest Care: Inspiration Focusing the Day
$ 39.00

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Product Description:

On-demand workshop

The last week of holiday is often the busiest. The shopping focus for guests shifts during this final stretch. In this session, we share tips on coaching your retail team to tap into the shopping mindset of the last-minute buyer.

What You Get:
Web Video: Leadership - Increasing Retention

 

Leadership Team Meeting Template Preparing to Lead
$ 39.00

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Product Description:

On-demand Workshop

At this time of the year, virtually every salon leadership team we connect with is in the process of planning how they will successfully execute in 2013. This session shares an outline for a leadership team meeting which focuses on energizing the team, encouraging dialogue, establishing priorities and building personal accountability for leading execution.

What You Get:
Workbook: Leadership: Preparing to Lead 2013
Web video: Leadership: Preparing to Lead 2013

 

Inspiration: From Resolution to Action
$ 39.00

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Product Description:

On-Demand Workshop

What do you want to create this year? 45% of Americans start the New Year with a clear commitment on what they want to achieve, commonly called a resolution. How many people achieve their resolution? 3 out of 100 people define what they want to achieve and actually achieve it. What do these people do differently? Change requires the hard work of rewiring our brains. In this session, we will explore 2 powerful ways you can make change happen for yourself and your team.

What You Get:
Workbook: Inspiration: From Resolution to Action
Web Video: Inspiration: From Resolution to Action

 

Guest Care: First Impressions - The Power of Showing Up
$ 39.00

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On-demand video

This session outlines a 30 minute workshop you can facilitate with your team on the power of first impressions. You can adapt the exercise to address image, communication and/or professionalism. The exercise shared can be used in new hire orientation and staff meetings focused on guest care standards.

What You Get:
Facilitator Workbook: Guest Care - First Impressions
Participant Workbook: Guest Care - First Impressions
Web video: Guest Care - First Impressions

 

Leadership: 10 Guidelines for Improving the Learning Impact of Technical Skills Practice (Part One)
$ 39.00

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Intended Outcome: How do you make the most learning impact in technical training? In this workshop, we focus on 5 rules for improving the impact of technical skills practice.

What You Get:
Web Video: Leadership - 10 Guidelines (Part One)
Workbook: Leadership - 10 Guidelines (Part One)

 

Inspiration: Being My Best Self
$ 39.00

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Product Description:

On-demand workshop

How do great leaders inspire the delivery of above and beyond service? Great leaders inspire by tapping into the potential of each individual they lead. In this session, we share a simple exercise you can lead with your Guest Care team and/or Service Providers to explore what is important to them and how this connects to the service delivery goals of your team.

What You Get:
Web video: Inspiration - Being My Best Self
Workbook: Inspiration - Being My Best Self

 

Guest Care: The Top 10 Reasons Guests Leave and the Role Guest Care Plays in Keeping Them
$ 39.00

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Product Description:

On-demand workshop

What are the Top 10 reasons that guests leave? How can we keep them? In this session, we will guide you through how to share this information with your team and use it to reinforce the importance of your guest care service systems.

What You Get:
Web video: Guest Care - Top 10 Reasons
Workbook: Guest Care - Top 10 Reasons

 

Guest Care: The Language of Service: How to develop scripting that animates your culture
$ 39.00

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Every culture has its own language. What language best expresses the essence of your business? In this session, we will walk through a Reflection template to help you uncover how your business comes to life in the language you use.

What You Get:
Web video: The Language of Service
Workbook: The Language of Service

 

Inspiration: Why do we say one thing and do another?
$ 39.00

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Product Description:

If only we could do exactly what we set out to do. Why do we set out with the best of intentions and then make choices inconsistent with the goals we set. In this session, we look at how to get past the barriers that hold us back from achieving what we are capable of creating.

What You Get:
Web video: Why do we say one thing?
Workbook: Why do we say one thing?

 

Leadership: 10 Guidelines for Improving the Learning Impact of Technical Skills Practice (Part Two)
$ 39.00

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Product Description:

On-demand workshop

Intended Outcome: How do you make the most learning impact in technical training? In this workshop, we focus on 5 rules for improving the impact of technical skills practice.

What You Get:
Web Video: 10 Guidelines
Workbook: Leadership: 10 Guidelines

 

The Art of the Consultation: Part 1
$ 69.00

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Product Description:

On-demand Workshop

Featuring David Adams of redCHOCOLATE
The Hair Color Experience is defined by the consultation. Great consultations are about asking the right questions and listening to what is being said and not said. Expectations, maintenance and pricing all have to be skillfully defined in the service provider-guest dialogue. David Adams, Aveda hair color expert, and co-founder of Red Chocolate, will share a simple and effective framework for great consultations.

What You Get:
Workbook: Art of the Consultation, 1
Web video: Art of the Consultation, 1

 

The Art of the Consultation: Part 2
$ 69.00

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Product Description:

On-demand Workshop

Featuring David Adams of redCHOCOLATE
Providing options for the hair color client is the key to keeping them loyal and loving their hair color. Learn how to ask key questions that make the "three options" conversation a natural part of your consultation process. Choosing the right hair color for a new guest takes time and care. Booking a hair color lifestyle consultation for every new hair color guest is a simple and highly effective way to ensure that your guest and you know exactly what you want to achieve.

What You Get:
Web video: Art of the Consultation, 2
Workbook: Art of the Consultation, 2

 

Leadership: 10 Guidelines for Improving the Learning Impact of Technical Skills Practice (Part Two)
$ 39.00

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Product Description:

Intended Outcome, part two: How do you make the most learning impact in technical training? In this workshop, we focus on 5 rules for improving the impact of technical skills practice.

What You Get:
Workbook: Leadership - 10 Guidelines (Part Two)
Web video: Leadership - 10 Guidelines (Part Two)

 

Leadership: How to Mentor a Leader
$ 39.00

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Product Description:

To grow your business, you must grow your leaders. Mentoring is an important part of growing the high potential leaders in your world. What does it look like to mentor? Who should I choose to mentor? How much time should I invest in mentoring? Join in and explore with us.

What You Get:
Workbook: Leadership - How to Mentor a Leader
Web video: Leadership - How to Mentor a Leader

 

Inspiration: 8 Questions to Start a Real Conversation
$ 39.00

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Product Description:

When was the last time you got swept up in a conversation? A conversation where you felt heard, you felt seen and you emerged with a new understanding of self. How could you start that conversation? With your team? Your partner? Your customers? Join in and explore questions that provoke real reflection and have the potential to create a new level of connection.

What You Get:
Web Video: Inspiration - Start a Real Conversation

 

Guest Care: 3 Elements of a Memorable Service Experience
$ 39.00

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Product Description:

What defines a great experience? There are three elements of an experience that influence whether we remember that experience as amazing or average. Lets look at the elements of an experience and explore how you can intentionally craft service experiences that are remarkable and memorable.

What You Get:
Workbook: Guest Care - Memorable Service Experiences
Web video: Guest Care - Memorable Service Experiences

 

Leadership: How to Lead Effective Mid-Year Productivity Sessions
$ 39.00

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Product Description:

Focus is the key to achieving great results. What should each Service Provider focus on over the next 6 months to reach this years personal and team revenue goals? We will look at simple ways you can illustrate the impact of focusing on key behaviors that drive growth.

What You Get:
Web Video: Leadership - Effective Mid-Year Productivity Sessions
Workbook: Leadership - Effective Mid-Year Productivity Sessions

 

Inspiration: Whats Your One Thing?
$ 39.00

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Product Description:

What defines success for you? What are the steps for achieving success? Whats the one thing you need to focus on right now that will enable you to achieve your desired results? The reflection exercises in this session can be explored on your own and with your team.

Are you an inyu training member? This workshop is included in your inyu training membership. Login to your account.

Not an inyu member? Become a member today.

What You Get:
Web Video: Inspiration - Your One Thing
Workbook: Inspiration - Your One Thing

 

Guest Care: The Ten Foot Circle
$ 39.00

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Product Description:

Each time someone steps into your sphere of influence, The Ten Foot Circle, you have an opportunity to make an impact. What will it take to show up as a source of positive energy for everyone who steps into your Circle?

Are you an inyu training member? This workshop is included in your inyu training membership. Login to your account.

Not an inyu member? Become a member today.

What You Get:
Web video: Guest Care - Ten Foot Circle
Workbook: Guest Care - Ten Foot Circle

 

Leadership: Youre A Leader Whether You Know It or Not
$ 39.00

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Product Description:

You are a leader. Every thought, action and communication creates an impact. How can you apply what great leaders do to create the results you want? We will explore 5 things great leaders do and how you can use these strategies to create results.

What You Get:
Workbook: Leadership June 2013
Web Video: Leadership June 2013

 

Inspiration: Inspiring Meetings
$ 39.00

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Product Description:

How can you engage every person in every communication? Theres a simple difference in how truly engaging communicators connect with others. Well take a look at how to apply this strategy to any conversation from a staff meeting to a consultation.

What You Get:
Workbook: Inspiration June 2013
Web Video: Inspiration June 2013

 

Guest Care: Ten Customer Service Power Phrases
$ 39.00

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Product Description:

What can you say that is guaranteed to make your guests feel appreciated and confident in your ability to deliver? Well practice 10 powerful phrases that you can share with your team to deliver exceptional customer service.

What You Get:
Workbook: Guest Care June 2013
Web Video: Guest Care June 2013

 

Leadership: Steps to Moving Through Conflict
$ 39.00

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Conflict often shows up when our needs, perceptions, values or desires are at odds. When you find yourself in conflict, how can you move through that conflict in a healthy, productive manner? Join in and explore the steps to effectively dealing with a conflict conversation.

What You Get:
Web video: Leadership: Steps to Moving Through Conflict
Workbook: Leadership: Steps to Moving Through Conflict

 

Inspiration: 6 things Inspiring Leaders Do Well
$ 39.00

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Product Description:

Great leaders inspire, which can look very different than the motivational tactics we frequently see used to drive performance. Use the 6 Things Inspiring Leaders Do Well to inspire you and your leadership team to fan the flames of greatness within your team.

What You Get:
Web video: Inspiration: 6 things Inspiring Leaders Do Well
Workbook: Inspiration: 6 things Inspiring Leaders Do Well

 

Guest Care: Guest Care Training Activities (Part 2)
$ 39.00

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Product Description:

In the second part of this series, we share even more great ways to get your team involved in exploring and defining what great service looks like in your world. The activities shared can be facilitated in your huddles, meetings and Guest Care training.

What You Get:
Web video: Guest Care: Guest Care Training Activities (Part 2)
Workbook: Guest Care: Guest Care Training Activities (Part 2)

 

Guest Care: The Ten Commandments of Great Customer Service
$ 39.00

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Product Description:

Its always great to revisit those essential beliefs and ways of being that empower us to deliver amazing customer service. Join in a to review some essential elements of great service that you can share with your team in a huddle, staff meeting or new team member orientation.

What You Get:
Workbook: Guest Care (September)
Web Video: Guest Care (September)

 

Leadership: What Leader Do You Need to Be Today?
$ 39.00

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Product Description:

Who do you need to be today to create the results you envision? The Visionary? The Wizard? Every day, you have a choice in how you show up in your life, your role and your business. Let's explore the archetypal leadership roles you can choose from and how to play each full out.

What You Get:
Workbook: Leadership (September)
Web Video: Leadership (September)

 

Leadership: The Secret to High Performance
$ 39.00

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Product Description:

With the growing addiction to our smartphones and the new norm of multi-tasking, you would think that productivity would be soaring, right? The most recent brain research confronts us with just the opposite: the more we do, the less we accomplish. Whether you are focused on maximizing your performance or your teams, focus is key. Well explore 3 key focus areas of focus you can cultivate in your daily life and your team culture.

What You Get:
Workbook: Leadership (October)
Web video: Leadership (October)

 

Inspiration: The Practice of Being Happy
$ 39.00

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Product Description:

There are different kinds of happiness: the pursuit of pleasure, the joy of meaning and engagement and fulfillment through our connections with others. Happiness expert, Martin Seligman, has researched many different kinds of happy lives and found that happy people do things differently. Join in and explore The Practice of Being Happy.

What You Get:
Workbook: Inspiration (October)
Web Video: Inspiration (October)

 

Guest Care: Grassroots Marketing Refresh: Ideas for Engaging Your Team in Marketing Your Brand
$ 39.00

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Product Description:

Need some new ideas to stimulate your outreach to new and existing clients? Join in for some ideas and quick tips on refreshing your marketing strategy.

What You Get:
Workbook: Guest Care (October)
Web video: Guest Care (October)

 

Inspiration: Creating Movement - Identifying What Keeps Us Stuck
$ 39.00

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For every action, there is an equal and opposite reaction. Each time we initiate change, we shift the status quo and our natural inclination is to put things back to the way they were. To create successful change, leaders must identify the push back and overcome it. In this session, we practice using a series of questions that can help you identify how to support your team in embracing change.

What You Get:
Workbook: Inspiration (November)
Web video: Inspiration (November)

 

Leadership: 8 Questions to Explore with Your New Leaders
$ 39.00

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What should your new leaders be thinking about? How am I doing in fulfilling my responsibilities as a leader and engaging my team? In this session, we share 8 questions you can explore with your new (and existing) leaders. Each question is designed to help new leaders plan for success and self-assess their progress.

What You Get:
Workbook: Leadership (November)
Web video: Leadership (November)

 

Guest Care: Interview Questions for Guest Care Retail Team
$ 39.00

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Product Description:

Asking great interview questions is the best way to find out quickly who is the right fit for your team. In this session, we share 20 questions you can adapt for Guest Care Retail team member interviews.

What You Get:
Workbook: Guest Care (November)
Web video: Guest Care (November)

 

Leadership: Powerful Goal Setting Strategies
$ 39.00

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Product Description:

As we approach the New Year, we begin to think about goal setting for our team. Join in to discuss what it takes to create goals that focus your team on success and strengthen the ability to achieve even higher goals.

What You Get:
Web Video: Leadership (December 2013)
Workbook: Leadership (December 2013)

 

Inspiration: 6 Things Creative People Do
$ 39.00

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What do really creative people do differently? If your aim is to unleash your creative power and/or cultivate creativity in your team, tune in to explore 6 Things Creative People Do.

What You Get:
Web video: Inspiration (December 2013)
Workbook: Inspiration (December 2013)

 

Guest Care: Identifying Your Productivity Focus: 2014
$ 39.00

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What does it look like to get a head start on planning 2014? We will be kicking off 2014 with a series focused on maximizing productivity. The first step is identifying the biggest opportunities you have for driving revenue.

What You Get:
Web Video: Guest Care (December 2013)
Workbook: Guest Care (December 2013)

 

Inspiration: The Problem with Goal Setting
$ 39.00

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Product Description:

How can you set goals that are energizing, empowering and achieved? Theres a reason many of us dont achieve our goal. The problem lies in how we define the goal and where we focus attention in our attempt to achieve that goal. We will use 3 questions to help you and your team refine your goals for mega-success in 2014.

What You Get:
Workbook: Inspiration (January 2014)
Web Video: Inspiration (January 2014)

 

Guest Care: How Focusing on Getting More Clients Will Automatically Improve Your Customer Service
$ 39.00

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Product Description:

Are you focusing too much on customer satisfaction? In this session, we explore how growing your client base can automatically increase the level of customer service your team delivers.

What You Get:
Web Video: Guest Care (February 2014)
Workbook: Guest Care (February 2014)

 

Inspiration: Conversation Starters
$ 39.00

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Product Description:

We are the conversations we have. What conversation would create the results you want to create? Here, we explore the conversation starters that will take your connection with your team, your clients, friends and family to the next level.

What You Get:
Web Video: Inspiration (February 2014)
Workbook: Inspiration (February 2014)

 

Leadership: 3 Things You Need to Focus on to Build Competency
$ 39.00

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Product Description:

In Pamela Slims latest book, Body of Work: Finding the Thread that Ties Our Story Together, she explores how you create a portfolio of work based on your unique genius. Looking through the lens of the 3 Things You Need to Focus On to Build Competency may forever change the way you learn and coach others in the learning process.

What You Get:
Web Video: Leadership (February 2014)
Workbook: Leadership (February 2014)

 

Guest Care: 7 Ways to Teach Product Knowledge
$ 39.00

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Intended outcome: What are some ways that you can approach teaching product knowledge? Whats the best way to share the information in a way that your team can see how it all fits together? Join in for 7 different ways that you approach sharing product knowledge.

What You Get:
Workbook: Guest Care (March 2014)
Web Video: Guest Care (March 2014)

 

Leadership: What Habits Will Get You There?
$ 39.00

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Product Description:

Your results are a direct reflection of your habits. Will the habits you engage in now get you to where you want to go? This reflection will encourage you to make a habit of reflecting upon and adjusting the habits that will create your success.

What You Get:
Workbook: Leadership (March 2014)
Web Video: Leadership (March 2014)

 

Leadership: Getting It Done
$ 39.00

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Product Description:

Its time to check in on your plan for achieving great things this year. What will your team achieve? Is each of your team leaders crystal clear on what they need to do today to reach this goal? This session is designed to create clarity and equip your team to produce results.

What You Get:
Workbook: Leadership (April 2014)
Web Video: Leadership (April 2014)

 

Guest Care: The Mindset of Self-Promotion
$ 39.00

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Product Description:

Everything you do is sending a message. If your goal is to attract amazing people into your lifeclients, team members, friends--then you must send an amazing message. In this session, we share a simple exercise you can complete and also share with your team to inspire self-promotion, the art of attracting great clients.

What You Get:
Workbook: Guest Care (April 2014)
Web Video: Guest Care (April 2014)

 

Inspiration: Claiming Your Super Powers
$ 39.00

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Product Description:

Our greatest opportunity for growth lies in maximizing our strengths. What if you operated every day fully from your strengths? What if everyone on your team was bringing their A game to play every day? What would happen? What would it take to unleash that kind of power? In this session, we explore how you can start this conversation with yourself and your team.

What You Get:
Workbook: Inspiration (April 2014)
Web Video: Inspiration (April 2014)

 

Leadership: How to Let Go of Perfectionism and Create a Team of Super-Producers
$ 39.00

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Product Description:

Our need for perfection can quickly get in the way of our ability to create. What does the need for perfection sound like? Tune in and notice where your team might be missing.

What You Get:
Workbook: Leadership (May 2014)
Web video: Leadership (May 2014)

 

Guest Care: Make-Up Focus Huddle
$ 39.00

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Product Description:

Looking for a quick interactive way to energize your team in your huddles? Here we share a quick huddle idea for getting your guest care team energized around offering the latest make-up collection to your guests.

What You Get:
Workbook: Guest Care (May 2014)
Web video: Guest Care (May 2014)

 

Inspiration: What's Next
$ 39.00

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Product Description:

What do you want to do in your life? What experiences would you like to enjoy? Whats on your list? Theres one thing that people who create extraordinary lives filled with the experiences they imagine do differently. Join us and reflect for a few moments on how to get started now creating what you imagine.

What You Get:
Workbook: Inspiration (May 2014)
Web Video: Inspiration (May 2014)

 

 

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