Front and centered: leading guest care to build business is a two-day program focused on training and coaching your guest care team on revenue-increasing systems. You will leave with a 12-week plan along with tools, scripts and staff training materials to support your implementation.
Target Audience: Owners, Managers and Guest Care Team Leaders
Outcome:
- Enhance appreciation of the business impact of critical guest care functions
- Identify, train and coach high-impact behaviors
- Build leadership and coaching skills using the job descriptions, coaching templates, huddle ideas and scripts provided
Tuition: $500 (includes day one and two)
Contact your Aveda representative to reserve your spot.
Explore the connection of the key financial drivers to the Guest Care Team Member job description:
- Impact of average visits per year and average $ per visit on overall business
- Identify the sales opportunity and build a strategy
Link key guest care behaviors to the financial opportunity:
- How do we train these behaviors?
- How do we coach these behaviors?
- How do we continue to inspire around these behaviors?
- Design your guest care staffing plan, based on benchmarks and projected sales plan
- Build the pre-booking, up-selling and huddle portions of your 12-week implementation plan
Share the vision and identify current reality:
- Identify performance gaps
- Use the 4-step model to inspire, train, coach and lead your team to higher performance
- Lead huddles using the templates provided
Build coaching skill for when results need improvement:
- Assess your coaching style using the Coaching Skills Inventory™
- Identify simple, effective strategies you can use to coach all team members
- Customize your implementation plan: focus on pre-booking, up-selling, huddles and home care
